Overview

In any business setting one of the main components of the operation is the workforce.

The moving industry requires that men and women work together in unison with sales and operational expectations.

The only way to achieve this is to create a work atmosphere in which everyone is on the "same page". This includes helpers, lead personnel, sales force, and dispatch. It is imperative that everyone understand their role in any move, as the customer is affected by any breakdown in the chain.

The chain requires excellent communication skills and as in all communications we must speak the same language.

This program is designed to teach the language vital to meet customer expectations, safety standards as well as service expectations.

"Today's young people need to learn from the mistakes of their elders', there's simply not enough time to make all these mistakes on their own."

Will Rodgers (1935)

About Dave Thomason

With over 32 years associated with the moving and storage business, I do not claim to be the world's foremost expert. I trust no one who makes that claim.

I have however worked my way from the very bottom of the operational chain to the very top.

I now offer my insights as to what I have witnessed with a degree of humility that implies an understanding to the new workers entering this industry.

We all have to start at the beginning and learn lessons, let's not do it the hard way.